Month: August 2018

Autism Jersey’s annual Golf Day, sponsored by JT, raised a record-breaking £28,000 for the charity, which will help it build the Island’s first purpose-built centre for people and families living with autism.

The Charity is currently holding a public consultation about plans for a new £1m facility that it hopes to build by 2020. As well as becoming the new home for the charity, it will offer a range of services to the 1,000 Islanders estimated to be on the autistic spectrum and their families. This will include permanent and respite accommodation.

The Golf Day – the most important event on Autism Jersey’s fundraising calendar – was held at La Moye on Friday 10 August, with an impressive 23 local teams taking part, with the overall winning team being Continuum, led by Captain Dan Hare.

Nick Winsor, the Chairman of Autism Jersey, said: “Once again, the Autism Jersey Golf Day was a great community event which raised a record-breaking £28,000 pounds. This will help us achieve our long-term goal of providing a permanent home for Autism Jersey and a hub from which to provide community-based services. I would like to make a special mention of the sponsor for the day, JT, whose continuous contribution is having a positive impact on the lives of autistic Islanders.”

Daragh McDermott, Director for Corporate Affairs at JT, said: “I’ve been involved with Autism Jersey for many years now and I’ve seen first hand the fantastic support the charity provides to many individuals and families. JT is delighted to play whatever part we can to help raise awareness and fund the great work they do, it’s something we are very proud of. The Golf Day itself was, as always, filled with a combination of friendly rivalry and some great golf, I’d like to thank everyone who helped to make the day happen in particular all those that participated and congratulations to Continuum for their very well-deserved victory.”

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JT has reached the final round in two categories of the 2018 European Contact Centre and Customer Service Awards (ECCCSA), a major endorsement of its longstanding service to Channel Islanders. This comes shortly after the team was also shortlisted in the UK Customer Experience Awards 2018 for Customer Service Team of the Year, winners of which will be announced at Wembley Stadium in the autumn.

The only locally owned telecoms operator in the islands, is among a select group of international companies in the running for the Best Customer Service Team and Best Contact Centre of the Year (Small) categories.

The JT Customer Contact Centre services over 50,000 residential and business customers across the Channel Islands, as well as managed services for JT’s international customers. This relatively small, dedicated team can receive on average 13,000 calls, 5,300 emails and 1,500 social interactions and live chats each month. They also respond to 999 emergency calls and provide a 24/7 service to 500 people who carry emergency call system alarms, so it is exciting to see this busy team recognised for their hard work and extremely high standards.

Overall, JT’s strategy and focus are to deliver a consistent and high-quality customer experience and response across every ‘touch point’, however, customers choose to interact with the company: be it in person, over the phone, through social media or via Livechat using their app or website. Since putting in place a dedicated Customer Experience Team a few years ago, all of JT‘s people who interact with customers; from engineers to sales teams, have received special training to ensure that the company provides the best possible service across the organisation.

Tamara O’Brien, JT’s Group Head of Customer Experience, said: “Everyone at JT understands the part they play within the wider organisation in serving our customers to the highest possible standards. None more so than our Customer Experience Team because we recognise that, in our small island communities, our contact centre is not only a source of information but can also be a lifeline. Of course, this is literally the case with 999 calls, but it is also critical that every customer feels as though he or she is being looked after and problems will be fixed quickly and efficiently.

“I’m proud to say that customer experience is at the heart of what we do, and we’re delighted that our ongoing efforts and focus on continuous improvement, have been recognised by being shortlisted at these Europe-wide awards.”

Hosted by BBC presenter Fiona Bruce, the European Contact Centre and Customer Service Awards will take place in Battersea Park, London, on 27 November. Last year, more than 1,100 people attended.

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JT has been named ‘Best Communication Solutions Company in the Channel Islands’ at the 2018 UK Enterprise Awards, which focuses on the ‘SME’ sector.

Small to medium-sized enterprises constitute the vast majority of local businesses and are the engine of the Channel Island economy. JT’s Business Sales team supports this crucial sector and is a trusted partner for thousands of businesses across the islands.

The UK Enterprise Awards are organised by SME News Magazine, which is the UK’s biggest selling publication in the SME sector. JT has been recognised for the breadth of its offering, the positive impact it has in the Jersey and Guernsey communities and its recently completed ground-breaking full-fibre network.

JT was selected by a combination of votes gathered from a network of respected industry partners, peers and SME News’ own rigorous in-house research. JT’s performance over the past 12 months, its innovation and way of working, and its position in the market were all assessed.

Katie Corbett, JT’s Enterprise and Business Services Director, said: “This welcome recognition is down to the great work of everyone at JT, but particularly our pan-island SME team and I’d like to thank them for their efforts. We like to consider ourselves to be trusted partners of our clients, working with them to find the best solutions, with a focus on strategy and best working practices as well as technology. Being the only locally owned telecoms company in the Channel Islands, JT has a genuine desire to play a part in the success of local SMEs.

“We’re proud to give them the tools to grow and develop their business. This year, for instance, JT has connected the last broadband customer to our full-fibre network in Jersey. This means that locally SMEs can benefit from world-leading download and upload speeds, allowing them to take full advantage of the internet, creating more efficient and cost effective ways of working. The technology we provide is changing the way we all do business and it is fantastic for JT and our SME team to have this international recognition.”

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Autism Jersey’s annual Golf Day, sponsored by JT, tees off on Friday 10 August with organisers promising this year will be the biggest and best yet.

The money raised at this year’s Golf Day – the most important event on Autism Jersey’s fundraising calendar – will go towards funding the building and running of a residential and community-based Autism centre in the Island.

The annual event has 22 local teams taking part, and will be the first large event hosted at La Moye Golf Club’s new clubhouse, which has just undergone a £3.5m refurbishment. The day of competition will end with a raffle and auction, including donations by former world number one Ernie Els. Last year over £20,000 was raised for the charity from this one-day event.

Mr Els and his wife Liezl have a son with autism and founded The Els for Autism Foundation in 2009 to support people on the autism spectrum fulfil their potential to lead positive, productive and rewarding lives. The foundation has worked on a number of events and programmes in partnership with Autism Jersey.

Nick Winsor, Chairman of Autism Jersey, said: “This is our biggest fundraiser so we’re grateful to everyone taking part and to our sponsor JT. To have a corporate sponsor of the calibre of JT is essential to the event’s success and their professionalism, focus on the Jersey community, and on-going support guarantees a popular sell-out event year-on-year that makes a huge contribution to the Charities work.”

Daragh McDermott, Corporate Affairs Director at JT, said: “As a board member of Autism Jersey, I know only too well what a fantastic charity it is: offering invaluable support to many families and the wider community. JT is delighted to support Autism Jersey in their fundraising efforts by sponsoring, participating in and providing the prizes for this phenomenally popular annual golf day at La Moye Golf Club. We’re proud to be a locally-owned business and support our Island communities whenever and wherever we can.”